Terms of Service

If any of these Terms are unclear, please email us at hi@hi-gene.com.au


This website is owned and operated by Hi-Gene Pty Ltd (Hi-Gene) ACN: 639832796.

Throughout this entire website, the use of terms such as "we", "us" and "our" refer directly to Hi-Gene.

By visiting, browsing and/or purchasing from this website, you are engaging in our "Service". This means that you agree to be bound by these Terms and Conditions. These "Terms" may be amended by us from time to time at our absolute discretion and without notice. By continuing to use the website, you will be deemed to have agreed to any amended Terms. If you do not agree with the Terms, please stop using this website and/or our Service immediately.


Hi-Gene products and services are subject to availability and may change from time to time. Without notice we may discontinue any of the products and services available on our website. If you have placed an order for a product that becomes unavailable, we will notify you and either replace the product with a suitable alternative, or refund you accordingly. 

Payment options

Hi-Gene accepts all major credit cards for payment unless otherwise specified. 

Copyright and Trademark

Unless otherwise stated, the website and its contents are the express property of Hi-Gene and Hi-Gene reserves all its rights in relation to this property. Except as permitted by the Copyright Act 1968 (Cth), no part of this website may be reproduced in any form without the written and express permission of Hi-Gene. The website and the products sold are intended for home use.


To the full extent permitted by law and subject to any rights you may have that cannot be excluded, Hi-Gene, its directors, employees, agents, contractors and related bodies, will not be liable to any person in respect of any loss or damage (including consequential and special loss or damage and any loss of profits) which may be suffered or incurred or which may arise directly or indirectly from or in connection with use of the web site or of the Service or Information for whatever reason; any goods or services purchased or obtained from this web site; or any transaction entered into through this web site, whether or not the loss or damage was as a result of error or misrepresentation, negligent act or omission, or any other cause whatsoever.

Terms of Product Use

The advice on our website is not to be substituted for professional medical advice. This website is solely an online store for the distribution and sale of Hi-Gene products. We recommend that you consult your medical practitioner prior to using any of the products sold on our website. 

Please follow the guidelines of use for each product. These guidelines can be found on both the product page on our website, and on the packaging of each product.

Your GP or healthcare practitioner should be consulted if you have any medical questions that need to be addressed. We make no guarantees about the results of your use of the product as results will vary for each individual user. The testimonials and reviews published on this website or about our products or Service on any other platform are the opinions of the authors only and are not medical or scientific opinions.


By accessing our website, using our Service, creating an account or placing an order through the website, you assume all associated risk, including but not limited to the risk to your computer, tablet, mobile device, software or data may be damaged by any virus or malicious bug transmitted by this website or any third-party website.

By browsing our website or creating an account and becoming a member, you assume all responsibility for the security of your account. You agree to accept all responsibility for activities that occur under your account (e.g. orders placed by someone else using your account). Hi-Gene reserves the right to terminate your account without notice at its discretion. Hi-Gene is not liable for any disruptions to this website.

Hi-Gene disclaims all liability to the fullest extent permitted by law for any injury, allergic reaction, adverse side effects, loss, or damage suffered in relation to or arising from use or misuse of a product, our website or our Service. In the event of such injury, allergic reaction, adverse side effects, loss or damage, the maximum aggregate liability of Hi-Gene will be the value of the product purchased. You acknowledge that we do not manufacture the products on our website, we simply distribute the products.

Hi-Gene reserves the right to amend errors or to update product information at any time without notice. In the event any information about a product is incorrect (e.g. size, price etc), Hi-Gene reserves the right to refuse or cancel any order placed for that incorrectly described item. In the event of such a refusal or cancellation of an order and your chosen payment method has been charged, Hi-Gene shall issue a credit to that chosen payment method in the amount of the cancelled order.

Hi-Gene has attempted to accurately depict the products offered on the website. However, because the depiction of a product is dependent on your computer monitor, Hi-Gene cannot guarantee that such depiction will be accurate. The products may appear larger or smaller than their actual size, or the colours slightly different, depending on your monitor.

Lost or Unclaimed Goods

Hi-Gene accepts no responsibility for lost or unclaimed packages. Online tracking is available to you and is sent to you via email once you place an order. It is your responsibility to track the item via our website by clicking the 'Track my Order. We urge customers to access their tracking code if there is a delay in tracking and/or receiving your order. Please contact us for assistance in tracking your order or if delays are experienced. If incorrect or incomplete address information is inputted into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us, it is the customer’s responsibility to pay for the product to be re-sent to the correct address. Hi-Gene is not responsible for any loss you or a third party suffers for a delay or failure to process your order and deliver products due to inaccurate or incomplete details provided in an order.

Unauthorised Use

You may not use the website or Services for any unlawful or unauthorised purpose, including without limitation: distributing any abusive, unlawful, defamatory, harmful, obscene, or otherwise objectionable material. You may not use the website or Services to transmit any material that constitutes a criminal offence, results in civil liability or otherwise would breach any laws, regulations, or codes of practice. You warrant that you have the right to post any materials posted by you on our website and that the materials do not infringe any third party intellectual property rights.

Interfering with, damaging, disabling, or impairing the operation of this website, or attempting to gain unauthorized access to the website, networks or gateways connected to it, through hacking, spoofing, or any such similar means is expressly prohibited. You agree to indemnify Hi-Gene for any loss or damage which may arise through your unauthorised use of the website or Service.

Returns/Exchanges Policy

Hi-Gene does not offer refunds or exchanges for change of mind.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Hi-Gene will accept all refunds or replacement requests for incorrect, damaged or faulty goods if the products are returned to our warehouse within 14 days of delivery. If goods are visibly damaged before removing from outer packaging, do not accept the order. Please notify us immediately if you need to lodge a return request, via email to hi@hi-gene.com.au. The product must remain in saleable condition, or you may not be entitled to a refund or replacement.

Privacy Policy

Hi-Gene Pty Ltd (Hi-Gene) is committed to providing a secure website and shopping experience. This policy outlines how we manage your personal information. This policy should be read in conjunction with Hi-Gene’s Terms and Conditions, of which this policy forms part. 

Personal information is information that identifies you as an individual. Any personal information collected through Hi-Gene will be handled with the strictest confidence, stored securely and never on-sold or shared with any third party (except as required or authorised by law). Hi-Gene endeavours to comply with the Australian Privacy Principles and the Privacy Act 1988 (Commonwealth), (the Privacy Act). 

The information collected through this website remains the sole property of Hi-Gene and will not be sold to or shared with any other organisation or third party. Information such as your name, email and shipping addresses, will be gathered when you place an order and/or create an account. This information will be stored securely.

Hi-Gene stores no credit card information. Our payment system uses industry-standard Secure Sockets Layer (SSL) encryption systems to protect and encrypt your payment card data before it is transmitted through the Internet. Hi-Gene uses a secure external payment gateway to process your payments. Hi-Gene cannot view, access or store your credit card details, however cannot guarantee the strength or effectiveness of these third-party providers.

Our website may contain links to other websites of interest. However we are not responsible for the security practices, privacy policies or content of any external or affiliate sites.

As a member of Hi-Gene you may receive email updates. The contents may relate to Hi-Gene promotions, or industry news. You have the ability to ‘opt out’ from receiving this material at any time.


If you have any queries in regard to these Terms please contact us at hi@hi-gene.com.au.